RENTAL & RETURN PROCESS
In Backpackwifi we don’t like difficult things or processes, so we make everything simple for you. You can check our pickup and return process and you will be amazed by how simple it is!
A guidance on pickup and return is included in the confirmation email that will be sent to you upon the reservation. If you are picking up at an airport, please show your reservation confirmation email to the CTT- Correios de Portugal shop staff. Please note that CTT- Correios de Portugal shop in Portela Airport operates from 9:00 AM to 8:00 PM on weekdays and from 9:00 AM to 5:00 PM in the weekend. If you arrive in Portugal before or after CTT- Correios de Portugal operating hours, please leave your accommodation information in the “Comments” section of our reservation form, then we will send it to your accommodation without extra charge. For the delivery to go to your accommodation, reservation requests need to be submitted 4 business days prior to your arrival. Please leave the name you used to make the hotel reservation, the accommodation name and address and also the hotel reservation number in the “Comments” section. Please note that your name should match your hotel reservation name. If they do not match, the hotel will not hold the pocket wifi for you. For delivery to accommodations without 24 hour reception staff (e.g. Airbnb rentals, guest houses, serviced residential apartments and so on), please include a mobile phone number of your Portuguese host.
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